Return & Exchange Policy

Last updated: October 28, 2026

You may request a return or exchange within 30 calendar days after your order is delivered. We accept requests when a product is unsuitable or you change your mind. This voluntary 30-day period does not limit any additional or longer rights you may have under applicable consumer law, including rights for faulty, damaged, incomplete, or incorrectly described goods.

How to request a return or exchange

1. Email service@yumxe.com within 30 calendar days after delivery. Include your order number, the item concerned, and whether you would prefer a return or exchange. You do not need to give a reason for a change-of-mind return.
2. We will send return instructions. Please contact us before mailing anything so your return reaches the correct location.
3. Send the item back promptly after receiving instructions. If a statutory right of withdrawal applies, follow any return deadline provided by that law.

For EU and UK customers exercising a statutory distance-selling withdrawal right, the usual cancellation period is 14 calendar days after delivery. Tell us within that period, then send the goods back within the following 14 calendar days. Our voluntary 30-day request period continues to apply if it gives you more time to ask for a return.

Return address

Yumxe Returns
Room 502, Shouchuang Business Building
No. 5 Longhua Square 3rd Road, Fukang Community
Longhua Subdistrict, Longhua District
Shenzhen, Guangdong 518000
China

For an unsuitable item or change-of-mind return, you arrange and pay the cost of sending the item to this address. We recommend a trackable shipping service and keeping your shipping receipt. Contact us if you need help understanding the return instructions.

Condition of returned items

You may inspect a building block set as reasonably necessary to decide whether to keep it. Please return the set with its pieces, instructions, and included accessories if you have them. Original packaging is helpful but is not a condition for making a return request. Where the law permits, we may reduce a change-of-mind refund to reflect lost value caused by handling beyond what was necessary to inspect the item. We will explain any proposed reduction.

Refunds

Eligible refunds go to the original payment method. For a voluntary return, we issue the refund within 14 calendar days after receiving the returned item. If you exercise a statutory right of withdrawal, we refund within the period required by applicable law and may wait until we receive the item or evidence that it was sent back where the law allows. Your bank or payment provider may take additional time to display the credit.

For a full-order return, we refund the returned goods and any original Standard Shipping charge that applicable law requires us to refund, including for qualifying EU and UK cancellations. Any additional amount paid for Express Shipping is refunded where applicable law requires it. Otherwise, the original shipping charge paid at checkout is not refundable after dispatch. For a partial return, we refund the returned item's price and any delivery charge required by law.

If we cancel an order before dispatch, we refund the amount paid for that order, including its shipping charge.

Damaged, faulty, incomplete, or incorrect items

If an item arrives damaged, is faulty, has missing pieces, or differs from your order, email service@yumxe.com with your order number and a description. Photos or a parts-list reference may help us investigate, but are not required to contact us. We will provide an appropriate remedy, such as missing-piece support, replacement, or refund, under applicable law. We cover necessary return and replacement shipping for these issues where applicable law requires it. The voluntary 30-day period does not reduce your legal rights.

Exchanges

Exchanges depend on availability. For an unsuitable item or change-of-mind exchange, you pay to return the original item and to ship the replacement to you. We will tell you the replacement shipping charge before you confirm the exchange. If an exchange is unavailable, you may request an eligible return and refund. For a damaged, faulty, incomplete, or incorrect item, we cover necessary shipping for the appropriate remedy where applicable law requires it.

For questions, email service@yumxe.com.